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Update Your Agency or Organization

United Way 2-1-1 requests that organizations complete an annual update in order to keep the information in the database as current as possible. If information changes at your organization before your annual update, you may update your information at any time.

There are several ways that organizations can update their information:


With an account, organization staff can edit their information and submit changes from the website.

  1. Click on My Account to sign in or sign up for an account. Anyone at your organization can create their own individual account and update your record; all information submitted will be reviewed and verified by the 211 Resource Team.
  2. To find your organization's information in the database:
    1. Click on the link you received in your update request email, OR
    2. From the Home page, search for your organization's name in the Search bar at the bottom of the page and then click on the agency name in ALL CAPS
  3. Click the plus sign next to "About this Provider" and review the information
  4. You will see links to your programs/sites under "Related Resources", click on each of these links to review information as well (either before or after your edit your main page information)
  5. To edit and submit changes to your organization information, from your organization main page (the one in ALL CAPS) and each of the program/site pages, click on "Report Updated Information" at the bottom under Request Changes to this Profile (you may alternately click on "Edit Service Details" at the bottom of a Service to make edits)
  6. Make sure to enter your name at the top of the edit page or you will not be able to submit the changes
  7. Edit your organization information, making sure to review both tabs at the top in each record: Resource Record and Service Details
  8. There will a set of blank fields on each Edit Resource Record tab (ex:Intake Process, Program Fees, Shelter Requirements, Wishlist, Employer ID, etc). These fields do not need to be completed on this first tab. Needed information on process & eligibility should be filled in and edited on the Edit Service Details tab in your programs/sites for each Primary Service.

  9. On the Service Details tab, make sure to click the plus sign (+) next to each service to review the related information; Services are not listed on the main page, just on the program/site pages
  10. Click "Submit Record" once you are finished with both tabs and it will be sent to 211's Resource Team for review
  11. Make sure to submit updates for the main organization page and each program/site listed by repeating steps 5-9 above for each program/site page for your organization, and/or email your Resource Specialist to share additional information

No record currently in the database? Submit your agency and program information using this form, or email the Resource Specialists below.


Contact a Resource Specialist by email to ask questions about your update, request a print out of your current information, or to make updates to your agency information.

Resource Specialist contacts: This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.


Call 211 and ask for the Resource Team to get in touch with a Resource Specialist by phone.

Dial 2-1-1, or alternately call 816-474-5112 or toll free 866-320-5764

Please note that failure to respond to annual updates in a timely manner may result in temporary removal from our resource database. Thank you in advance for your assistance in helping us to connect callers in 23 counties in Kansas and Missouri with vital community services.