Through collaboration and direct partnerships, the whole network of community services strengthens. United Way 211 helps…

Avoid Duplicating Resource Research
Local government and agencies needing resources for clients as well as organizations researching community services all utilize 211’s resource data to meet their needs. For example, for over a decade, Johnson County Government imports 211 resource data on a weekly basis to their case management system to ensure their care managers and clients have access to vetted reliable information about community services.

Provide 24 Hour Coverage by an Accredited Information & Referral Service
Inform USA is the national accreditation body for Information and Referral Services like 211s across the country. United Way of Greater Kansas City 211 completed their third round of accreditation in 2023 and is the only accredited service provider in the Kansas City metro. Accreditation highlights the high caliber of customer service, database management, and thorough caring assessment of needs provided by 211 to identify appropriate resources for callers reaching out 24/7/365.

Make Information Accessible in Every Way
Since 2-1-1 is such an easy number to remember, it is an ideal place to gather information that the public needs. Through partnerships with organizations like City of Kansas City, MO Right to Counsel, KC Regional Community Organizations Active in Disasters (COAD), VITA, and Mid America Regional Council, 2-1-1 is the number to call for Volunteer Income Tax Assistance (VITA) sites, eviction prevention, Safe Havens for abandoned newborns, and more.

211 plays a critical role connecting people across the greater KC metro with vital local and national services. We welcome nonprofit organizations to learn about the many ways to partner with United Way 211 and join us in making a transformative impact in the greater KC community. Here are some of the partnership opportunities that 211 can offer: 

Resource Database Sharing
Give your clients the advantage by utilizing our extensive and comprehensive resource database online or integrated with your system. There are options for paid partnership utilizing our database for the Kansas City region, across Kansas or Missouri in collaboration with our United Way colleagues, or nationally thanks to the national 211 data platform, the largest community resource database in the nation, connecting people to 1.6 million local services.

Contact Center Services
Short term or long-term contracts are great opportunities to provide local contact center services for your clients, assist with research projects, or free up capacity for your staff. United Way 211 staff are trained using Inform USA standards and the contact center is available 24/7/365. 

Client Tracking Software
Looking for software that has an already built in resource database of over 7,000+ local services and a Missouri statewide resource database of 12,000+ services? Is your agency needing a more robust reporting tool? Become a software partner to get access to a vetted comprehensive statewide resource database, robust reporting templates and editor, as well as client management modules that allow a complete solution supported by 211!

Let’s combine superpowers to help more people!

Contact Vice President, Community Impact & Executive Director 211, Todd Jordan, at todd.jordan@uwgkc.org for more information.