State of Illinois: Attorney General Metro East Regional Office

Address

201 West Pointe Drive
Suite 7
Swansea, IL 62226

(618) 236-8416

www.illinoisattorneygeneral.gov

AKA:

Office of the Illinois Attorney General

Description:

Provides services that protect consumers and businesses that have been victimized by fraud, deception or unfair competition, advocates for abused women/older citizens, and more. Services include Foreclosure Prevention Loan Modification/Refinancing Programs, Government Consumer Protection Agencies, Public Utility Regulation/Deregulation, State Attorneys General, Bullying Prevention, Identity Theft Reporting/Recovery Programs, Mediation, Immigrant Benefits Assistance, Employment Discrimination Assistance, GI Rights Counseling, Product Safety Alerts/Recalls, Internet Safety Education, Drug Use Disorder Education/Prevention, Administrative Entities, Constitutional/Civil Rights Groups, Disability Rights Groups, and Senior Advocacy Groups.

ALSO KNOWN AS

Office of the Illinois Attorney General

Handicap Accessible?

Yes

Is Shelter?

No

Related Resource

Date of Official Change:

August 22, 2024

Address Listings

Mailing

500 South Second Street
Springfield, IL 62701

Physical (Primary)

201 West Pointe Drive
Suite 7
Swansea, IL 62226

Contacts

Deborah Sterling Scott

Primary Contact

Director

(618) 236-8643

dsterlingscott@atg.state.il.us

Cynthia Blaylock

Executive Secretary

(618) 236-8617

cblaylock@atg.state.il.us

Kwame Raoul

Attorney General

Phone Numbers

Main

(618) 236-8416

Consumer Fraud Hotline

(800) 243-0618

Crime Victims Assistance Line

(800) 228-3368

Environmental Crime Hotline

(888) 288-9436

Fax

(618) 236-8620

Health Care Hotline

(877) 305-5145

Homeowner Helping

(866) 544-7151

Identity Theft Hotline

(866) 999-5630

IL Sex Offender Registration Team

(888) 414-7678

Recall Hotline

(888) 414-7678

TTY

(877) 844-5461

TTY/TDD

(618) 236-8619

Veterans Helpline

(800) 382-3000

(888) 414-7678

(800) 228-3368

(800) 243-0618

Legal Status:

State Government

Accessibility:

Designated Parking, Wheelchair Access, Public Transportation Access

Description

Administers the Illinois Crime Victim Compensation Program and other crime victim funds, conducts consumer and law enforcement training/workshops and provide general information regarding state and local service assistance.

Hours

Mon-Fri - 8:45am to 4:45pm

Required Documents

No Documentation Required

Eligibility

No Restrictions

Fees

No Fees

Intake Procedure

Call To Apply

Languages

- English - Spanish - Polish

Service Area

Clinton, Monroe, Randolph and St. Clair Counties in Illinois

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Clinton County
      • Monroe County
        • Randolph County
          • Saint Clair County
          Click here to see this service (TD-0300) and related services within the Service Tree.

          Description

          Illinois Internet Crimes Against Children Task Force: Trains teachers, students and families on how to guard against cyberbullying.

          Hours

          Mon-Fri - 8:45am to 4:45pm

          Required Documents

          No Documentation Required

          Eligibility

          Teachers, students and families

          Fees

          No Fees

          Intake Procedure

          Call To Apply

          Languages

          - English - Spanish - Polish

          Service Area

          Illinois State

          Geography Served

            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

          • Illinois
            Click here to see this service (FN-1500.1000) and related services within the Service Tree.

            Description

            Civil Rights Bureau: Enforces civil rights laws to prohibit discrimination by investigating complaints of pattern and practice discrimination in housing, public accommodations, employment and financial matters.

            Hours

            Mon-Fri - 8:45am to 4:45pm

            Required Documents

            No Documentation Required

            Eligibility

            No Restrictions

            Fees

            No Fees

            Intake Procedure

            Call To Apply

            Languages

            - English - Spanish - Polish

            Service Area

            Clinton, Monroe, Randolph and St. Clair Counties in Illinois

            Geography Served

              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

            • Illinois
              • Clinton County
                • Monroe County
                  • Randolph County
                    • Saint Clair County
                    Click here to see this service (TD-1600.3100-160) and related services within the Service Tree.

                    Description

                    - Illinois Crime Victim Compensation Program: Provides direct financial assistance to innocent victims of violent crime and their families. - Automated Victim Notification System: Gives crime victims across Illinois access to timely and reliable information about criminal cases and offender custody status 24 hours a day via telephone, internet or email.

                    Hours

                    - Illinois Crime Victim Compensation Program: Mon-Fri - 8:45am to 4:45pm - Automated Victim Notification System: 24 Hours

                    Required Documents

                    No Documentation Required

                    Eligibility

                    - Illinois Crime Victim Compensation Program: Innocent victims of violent crime and their families - Automated Victim Notification System: Crime victims

                    Fees

                    No Fees

                    Intake Procedure

                    - Illinois Crime Victim Compensation Program: Call To Apply - Automated Victim Notification System: Call 1 (866) 566-8439, TTY 1 (877) 502-2423 or online at www.vinelink.com

                    Languages

                    - English - Spanish - Polish

                    Service Area

                    Illinois State

                    Geography Served

                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                    • Illinois
                      Click here to see this service (FN-1900) and related services within the Service Tree.

                      Description

                      Disability Rights Bureau: Enforces the Americans with Disabilities Act in Illinois and works to ensure access to buildings and services for people with disabilities by investigating complaints and working to resolve problems through mediation or litigation.

                      Hours

                      Mon-Fri - 8:45am to 4:45pm

                      Required Documents

                      No Documentation Required

                      Eligibility

                      People with disabilities

                      Fees

                      No Fees

                      Intake Procedure

                      Call To Apply

                      Languages

                      - English - Spanish - Polish

                      Service Area

                      Clinton, Monroe, Randolph and St. Clair Counties in Illinois

                      Geography Served

                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                      • Illinois
                        • Clinton County
                          • Monroe County
                            • Randolph County
                              • Saint Clair County
                              Click here to see this service (TD-1600.3100-180) and related services within the Service Tree.

                              Description

                              MethNet: Share information about the methamphetamine crisis in Illinois, and coordinate collective efforts to address the crisis.

                              Hours

                              Mon-Fri - 8:45am to 4:45pm

                              Required Documents

                              No Documentation Required

                              Eligibility

                              No Restrictions

                              Fees

                              No Fees

                              Intake Procedure

                              Call for service

                              Languages

                              - English - Spanish - Polish

                              Service Area

                              Illinois State

                              Geography Served

                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                              • Illinois
                                Click here to see this service (RX-8250.1700) and related services within the Service Tree.

                                Description

                                Workers' Rights: Protects the employment rights of all Illinois workers, particularly the state's low-income workers. The office investigates cases of serious or persistent wage law violations and other fraudulent employment practices.

                                Hours

                                Mon-Fri - 8:45am to 4:45pm

                                Required Documents

                                No Documentation Required

                                Eligibility

                                State workers, particularly the states' low-income workers

                                Fees

                                No Fees

                                Intake Procedure

                                Call To Apply

                                Languages

                                - English - Spanish - Polish

                                Service Area

                                Clinton, Monroe, Randolph and St. Clair Counties in Illinois

                                Geography Served

                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                • Illinois
                                  • Clinton County
                                    • Monroe County
                                      • Randolph County
                                        • Saint Clair County
                                        Click here to see this service (FT-1800.1850) and related services within the Service Tree.

                                        Description

                                        National Settlement obtained to assist residents of Illinois whose home loan or foreclosure mortgage servicer was Ally/GMAC, Bank of America, Citi, JPMorgan Chase or Wells Fargo. Services available include Loan Modification and Refinance Options. Cash restitution to borrowers who lost their home to foreclosure between January 1, 2008 and December 31, 2011.

                                        Hours

                                        Mon-Fri - 8:45am to 4:45pm

                                        Required Documents

                                        Call For Details

                                        Eligibility

                                        Must have a mortgage through Ally/GMAC, Bank of America, Citi, JPMorgan Chase or Wells Fargo

                                        Fees

                                        No Fees

                                        Intake Procedure

                                        Call For Service

                                        Languages

                                        - English - Spanish - Polish

                                        Service Area

                                        Illinois State

                                        Geography Served

                                          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                        • Illinois
                                          Click here to see this service (BH-3500.3400-300) and related services within the Service Tree.

                                          Description

                                          Military and Veterans Rights Bureau: Dedicated to ensuring that active duty service members and their families are aware of their rights and veterans receive the benefits they have earned, the bureau provides assistance in the form of health care outreach and advocacy.

                                          Hours

                                          Mon-Fri - 8:45am to 4:45pm

                                          Required Documents

                                          No Documentation Required

                                          Eligibility

                                          Active duty service members and their families

                                          Fees

                                          No Fees

                                          Intake Procedure

                                          Call To Apply

                                          Languages

                                          - English - Spanish - Polish

                                          Service Area

                                          Clinton, Monroe, Randolph and St. Clair Counties in Illinois

                                          Geography Served

                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                          • Illinois
                                            • Clinton County
                                              • Monroe County
                                                • Randolph County
                                                  • Saint Clair County
                                                  Click here to see this service (FT-3220) and related services within the Service Tree.

                                                  Description

                                                  Student Loan Help: Investigates and enforces consumer protection violations in the higher education field, provides struggling student loan borrowers with free resources about repayment options and information on how to avoid default.

                                                  Hours

                                                  Mon-Fri - 8:45am to 4:45pm

                                                  Required Documents

                                                  No Documentation Required

                                                  Eligibility

                                                  Student loan borrowers

                                                  Fees

                                                  No Fees

                                                  Intake Procedure

                                                  Call To Apply

                                                  Languages

                                                  - English - Spanish - Polish

                                                  Service Area

                                                  Clinton, Monroe, Randolph and St. Clair counties in Illinois

                                                  Geography Served

                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                  • Illinois
                                                    • Clinton County
                                                      • Monroe County
                                                        • Randolph County
                                                          • Saint Clair County
                                                          Click here to see this service (DD-2100.2500) and related services within the Service Tree.

                                                          Description

                                                          Provides Illinoisans who have been victimized by identity theft with one-on-one assistance to take the steps necessary to report the crime to local law enforcement and financial institutions, repair their credit and prevent future problems.

                                                          Hours

                                                          Mon-Fri - 8:45am to 4:45pm

                                                          Required Documents

                                                          Call For Details

                                                          Eligibility

                                                          Illinoisans who have been victimized by identity theft

                                                          Fees

                                                          Call For Details

                                                          Intake Procedure

                                                          Call To Apply

                                                          Languages

                                                          - English - Spanish - Polish

                                                          Service Area

                                                          Clinton, Monroe, Randolph and St. Clair Counties in Illinois

                                                          Geography Served

                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                          • Illinois
                                                            • Clinton County
                                                              • Monroe County
                                                                • Randolph County
                                                                  • Saint Clair County
                                                                  Click here to see this service (FN-1700.3200) and related services within the Service Tree.

                                                                  Description

                                                                  The Immigrant Assistance Program: Addresses the needs of Illinois immigrant population and the barriers that may prevent immigrants from seeking and obtaining government services.

                                                                  Hours

                                                                  Mon-Fri - 8:45am to 4:45pm

                                                                  Required Documents

                                                                  No Documentation Required

                                                                  Eligibility

                                                                  Immigrants

                                                                  Fees

                                                                  No Fees

                                                                  Intake Procedure

                                                                  Call To Apply

                                                                  Languages

                                                                  - English - Spanish - Polish

                                                                  Service Area

                                                                  Clinton, Monroe, Randolph and St. Clair Counties in Illinois

                                                                  Geography Served

                                                                    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                  • Illinois
                                                                    • Clinton County
                                                                      • Monroe County
                                                                        • Randolph County
                                                                          • Saint Clair County
                                                                          Click here to see this service (FT-1000.3300) and related services within the Service Tree.

                                                                          Description

                                                                          Illinois Internet Crimes Against Children Task Force: Trains teachers, students and families in the best internet safety practices.

                                                                          Hours

                                                                          Mon-Fri - 8:45am to 4:45pm

                                                                          Required Documents

                                                                          No Documentation Required

                                                                          Eligibility

                                                                          Teachers, students and families

                                                                          Fees

                                                                          No Fees

                                                                          Intake Procedure

                                                                          Call To Apply

                                                                          Languages

                                                                          - English - Spanish - Polish

                                                                          Service Area

                                                                          Illinois State

                                                                          Geography Served

                                                                            If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                          • Illinois
                                                                            Click here to see this service (JR-8200.3400) and related services within the Service Tree.

                                                                            Description

                                                                            Consumer Fraud Mediation: Assists in resolving disputes or complaints filed by individual consumers concerning their purchases.

                                                                            Hours

                                                                            Mon-Fri - 8:45am to 4:45pm

                                                                            Required Documents

                                                                            No Documentation Required

                                                                            Eligibility

                                                                            No Restrictions

                                                                            Fees

                                                                            Call for details

                                                                            Intake Procedure

                                                                            Call To Apply

                                                                            Languages

                                                                            - English - Spanish

                                                                            Service Area

                                                                            Clinton, Monroe, Randolph and St. Clair Counties in Illinois

                                                                            Geography Served

                                                                              If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                            • Illinois
                                                                              • Clinton County
                                                                                • Monroe County
                                                                                  • Randolph County
                                                                                    • Saint Clair County
                                                                                    Click here to see this service (FP-0700.5000) and related services within the Service Tree.

                                                                                    Description

                                                                                    Illinois Internet Crimes Against Children Task Force: Protects Illinois children and families from dangerous and recalled products by alerting the public to recalls.

                                                                                    Hours

                                                                                    Mon-Fri - 8:45am to 4:45pm

                                                                                    Required Documents

                                                                                    No Documentation Required

                                                                                    Eligibility

                                                                                    No Restrictions

                                                                                    Fees

                                                                                    No Fees

                                                                                    Intake Procedure

                                                                                    Call To Apply

                                                                                    Languages

                                                                                    - English - Spanish - Polish

                                                                                    Service Area

                                                                                    Illinois State

                                                                                    Geography Served

                                                                                      If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                    • Illinois
                                                                                      Click here to see this service (JR-8000.6200) and related services within the Service Tree.

                                                                                      Description

                                                                                      Public Utilities Bureau: Advocates on behalf of Illinois ratepayers before regulatory bodies, the courts and the General Assembly to ensure that public utilities provide vital services at fair rates.

                                                                                      Hours

                                                                                      Mon-Fri - 8:45am to 4:45pm

                                                                                      Required Documents

                                                                                      No Documentation Required

                                                                                      Eligibility

                                                                                      Ratepayers

                                                                                      Fees

                                                                                      No Fees

                                                                                      Intake Procedure

                                                                                      Call To Apply

                                                                                      Languages

                                                                                      - English - Spanish - Polish

                                                                                      Service Area

                                                                                      Clinton, Monroe, Randolph and St. Clair counties in Illinois

                                                                                      Geography Served

                                                                                        If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                      • Illinois
                                                                                        • Clinton County
                                                                                          • Monroe County
                                                                                            • Randolph County
                                                                                              • Saint Clair County
                                                                                              Click here to see this service (DF-8000.6600) and related services within the Service Tree.

                                                                                              Description

                                                                                              Advocating for Older Residents: Protects the rights and safety of Illinois older residents who are often targeted by scam artists and abusers. The office can assist with special needs of older residents, including those related to consumer fraud, health care, abuse and neglect, financial exploitation and veterans' rights.

                                                                                              Hours

                                                                                              Mon-Fri - 8:45am to 4:45pm

                                                                                              Required Documents

                                                                                              No Documentation Required

                                                                                              Eligibility

                                                                                              Older adults

                                                                                              Fees

                                                                                              No Fees

                                                                                              Intake Procedure

                                                                                              Call To Apply

                                                                                              Languages

                                                                                              - English - Spanish - Polish

                                                                                              Service Area

                                                                                              Illinois State

                                                                                              Geography Served

                                                                                                If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                              • Illinois
                                                                                                Click here to see this service (TD-1600.3100-800) and related services within the Service Tree.

                                                                                                Description

                                                                                                - Assists consumers with consumer fraud complaints through informal mediation, mortgage and health care complaint assistance, Veteran assistance, and ID theft information. FOIA issues and general information. - Helplines and hotlines for the state of Illinois residents, includes Consumer Fraud Hotline (800) 243-0618, Homeowner Helpline (866) 544-7151, Environmental Crime Hotline (888) 288-9436, Identity Theft Hotline (866) 999-5630, Military and Veterans Rights Helpline (800) 382-3000, Recall Hotline (888) 414-7678, Crime Victims Assistance Line (800) 228-3368, Health Care Hotline (877) 305-5145, Senior Citizens Consumer Fraud Helpline (800) 243-5377, Spanish Language Hotline (866) 310-8398, Public Access Counselor (877) 299-3642.

                                                                                                Hours

                                                                                                Mon-Fri - 8:45am to 4:45pm

                                                                                                Required Documents

                                                                                                No Documentation Required

                                                                                                Eligibility

                                                                                                No Restrictions

                                                                                                Fees

                                                                                                No Fees

                                                                                                Intake Procedure

                                                                                                Call For Details

                                                                                                Languages

                                                                                                - English - Spanish - Polish

                                                                                                Service Area

                                                                                                Illinois State

                                                                                                Geography Served

                                                                                                  If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

                                                                                                • Illinois
                                                                                                  Click here to see this service (FJ-6700.8000) and related services within the Service Tree.

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