State of Illinois: Attorney General Metro East Regional Office
Address
201 West Pointe Drive
Suite 7
Swansea, IL 62226
(618) 236-8416
AKA:
Office of the Illinois Attorney General
Description:
Provides services that protect consumers and businesses that have been victimized by fraud, deception or unfair competition, advocates for abused women/older citizens, and more. Services include Foreclosure Prevention Loan Modification/Refinancing Programs, Government Consumer Protection Agencies, Public Utility Regulation/Deregulation, State Attorneys General, Bullying Prevention, Identity Theft Reporting/Recovery Programs, Mediation, Immigrant Benefits Assistance, Employment Discrimination Assistance, GI Rights Counseling, Product Safety Alerts/Recalls, Internet Safety Education, Drug Use Disorder Education/Prevention, Administrative Entities, Constitutional/Civil Rights Groups, Disability Rights Groups, and Senior Advocacy Groups.
ALSO KNOWN AS
Office of the Illinois Attorney General
Handicap Accessible?
Yes
Is Shelter?
No
Related Resource
Date of Official Change:
September 21, 2023
Address Listings
Mailing
500 South Second Street
Springfield, IL 62701
Physical (Primary)
201 West Pointe Drive
Suite 7
Swansea, IL 62226
Contacts
Deborah Sterling Scott
Cynthia Blaylock
Kwame Raoul
Attorney General
Phone Numbers
Main
(618) 236-8416
Consumer Fraud Hotline
(800) 243-0618
Crime Victims Assistance Line
(800) 228-3368
Environmental Crime Hotline
(888) 288-9436
Fax
(618) 236-8620
Health Care Hotline
(877) 305-5145
Homeowner Helping
(866) 544-7151
Identity Theft Hotline
(866) 999-5630
IL Sex Offender Registration Team
(888) 414-7678
Recall Hotline
(888) 414-7678
TTY
(877) 844-5461
TTY/TDD
(618) 236-8619
Veterans Helpline
(800) 382-3000
(888) 414-7678
(800) 228-3368
(800) 243-0618
Legal Status:
State Government
Accessibility:
Designated Parking, Wheelchair Access, Public Transportation Access
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Administers the Illinois Crime Victim Compensation Program and other crime victim funds, conducts consumer and law enforcement training/workshops and provide general information regarding state and local service assistance.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
No Restrictions
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Illinois Internet Crimes Against Children Task Force: Trains teachers, students and families on how to guard against cyberbullying.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Teachers, students and families
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
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Description
Civil Rights Bureau: Enforces civil rights laws to prohibit discrimination by investigating complaints of pattern and practice discrimination in housing, public accommodations, employment and financial matters.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
No Restrictions
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
- Illinois Crime Victim Compensation Program: Provides direct financial assistance to innocent victims of violent crime and their families. - Automated Victim Notification System: Gives crime victims across Illinois access to timely and reliable information about criminal cases and offender custody status 24 hours a day via telephone, internet or email.
Hours
- Illinois Crime Victim Compensation Program: Mon-Fri - 8:45am to 4:45pm - Automated Victim Notification System: 24 Hours
Required Documents
No Documentation Required
Eligibility
- Illinois Crime Victim Compensation Program: Innocent victims of violent crime and their families - Automated Victim Notification System: Crime victims
Fees
No Fees
Intake Procedure
- Illinois Crime Victim Compensation Program: Call To Apply - Automated Victim Notification System: Call 1 (866) 566-8439, TTY 1 (877) 502-2423 or online at www.vinelink.com
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
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Description
Disability Rights Bureau: Enforces the Americans with Disabilities Act in Illinois and works to ensure access to buildings and services for people with disabilities by investigating complaints and working to resolve problems through mediation or litigation.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
People with disabilities
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
MethNet: Share information about the methamphetamine crisis in Illinois, and coordinate collective efforts to address the crisis.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
No Restrictions
Fees
No Fees
Intake Procedure
Call for service
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Workers' Rights: Protects the employment rights of all Illinois workers, particularly the state's low-income workers. The office investigates cases of serious or persistent wage law violations and other fraudulent employment practices.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
State workers, particularly the states' low-income workers
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
National Settlement obtained to assist residents of Illinois whose home loan or foreclosure mortgage servicer was Ally/GMAC, Bank of America, Citi, JPMorgan Chase or Wells Fargo. Services available include Loan Modification and Refinance Options. Cash restitution to borrowers who lost their home to foreclosure between January 1, 2008 and December 31, 2011.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
Call For Details
Eligibility
Must have a mortgage through Ally/GMAC, Bank of America, Citi, JPMorgan Chase or Wells Fargo
Fees
No Fees
Intake Procedure
Call For Service
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Military and Veterans Rights Bureau: Dedicated to ensuring that active duty service members and their families are aware of their rights and veterans receive the benefits they have earned, the bureau provides assistance in the form of health care outreach and advocacy.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Active duty service members and their families
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Student Loan Help: Investigates and enforces consumer protection violations in the higher education field, provides struggling student loan borrowers with free resources about repayment options and information on how to avoid default.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Student loan borrowers
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Provides Illinoisans who have been victimized by identity theft with one-on-one assistance to take the steps necessary to report the crime to local law enforcement and financial institutions, repair their credit and prevent future problems.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
Call For Details
Eligibility
Illinoisans who have been victimized by identity theft
Fees
Call For Details
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
The Immigrant Assistance Program: Addresses the needs of Illinois immigrant population and the barriers that may prevent immigrants from seeking and obtaining government services.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Immigrants
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Illinois Internet Crimes Against Children Task Force: Trains teachers, students and families in the best internet safety practices.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Teachers, students and families
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Consumer Fraud Mediation: Assists in resolving disputes or complaints filed by individual consumers concerning their purchases.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
No Restrictions
Fees
Call for details
Intake Procedure
Call To Apply
Languages
- English - Spanish
Service Area
Clinton, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Illinois Internet Crimes Against Children Task Force: Protects Illinois children and families from dangerous and recalled products by alerting the public to recalls.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
No Restrictions
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Public Utilities Bureau: Advocates on behalf of Illinois ratepayers before regulatory bodies, the courts and the General Assembly to ensure that public utilities provide vital services at fair rates.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Ratepayers
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Clinton, Monroe, Randolph and St. Clair counties in Illinois
Geography Served
- Illinois
- Clinton County
- Monroe County
- Randolph County
- Saint Clair County
- Clinton County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Advocating for Older Residents: Protects the rights and safety of Illinois older residents who are often targeted by scam artists and abusers. The office can assist with special needs of older residents, including those related to consumer fraud, health care, abuse and neglect, financial exploitation and veterans' rights.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
Older adults
Fees
No Fees
Intake Procedure
Call To Apply
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
- Assists consumers with consumer fraud complaints through informal mediation, mortgage and health care complaint assistance, Veteran assistance, and ID theft information. FOIA issues and general information. - Helplines and hotlines for the state of Illinois residents, includes Consumer Fraud Hotline (800) 243-0618, Homeowner Helpline (866) 544-7151, Environmental Crime Hotline (888) 288-9436, Identity Theft Hotline (866) 999-5630, Military and Veterans Rights Helpline (800) 382-3000, Recall Hotline (888) 414-7678, Crime Victims Assistance Line (800) 228-3368, Health Care Hotline (877) 305-5145, Senior Citizens Consumer Fraud Helpline (800) 243-5377, Spanish Language Hotline (866) 310-8398, Public Access Counselor (877) 299-3642.
Hours
Mon-Fri - 8:45am to 4:45pm
Required Documents
No Documentation Required
Eligibility
No Restrictions
Fees
No Fees
Intake Procedure
Call For Details
Languages
- English - Spanish - Polish
Service Area
Illinois State
Geography Served
- Illinois
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
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