State of Illinois Department on Aging
Address
One Natural Resources Way
Suite 100
Springfield, IL 62702
(800) 252-8966
Description:
To serve and advocate for older Illinoisans and their caregivers by administering culturally appropriate programs that promote partnerships and encourage independence, dignity and quality of life. Help senior citizens remain safe and independent in their own homes and communities as long as possible. Services include Adult Protective Services and Specialized Information and Referral.
Handicap Accessible?
Yes
Is Shelter?
No
Related Resource
Date of Official Change:
February 5, 2024
Address Listings
Physical (Primary)
One Natural Resources Way
Suite 100
Springfield, IL 62702
Contacts
Paula Basta
Phone Numbers
Main/Senior HelpLine
(800) 252-8966
Adult Protective Services Hotline
(866) 800-1409
Fax
(217) 524-6968
Legal Status:
State
Services
Click here to show all service details. Or click on a service name to see its details specifically.
Description
Provides a hotline for individuals to report suspected abuse, neglect or exploitation of older persons living in the community.
Hours
24 Hours
Required Documents
No Documentation Required
Eligibility
Reporter should be prepared to answer the following questions: - Alleged victim's name, address, telephone number, sex, age and general condition - Alleged abuser's name, sex, age, relationship to victim and condition - Circumstances which lead the reporter to believe that the older person is being abused (age 60 years and older or ages 18-59 years with a disability), neglected or financially exploited, with as much specificity as possible - Whether the alleged victim is in immediate danger, the best time to contact the person, if he or she knows of the report, and if there is any danger to the worker going out to investigate - Whether the reporter believes the client could make a report themselves - The name, telephone number and profession of the reporter - The names of others with information about the situation - If the reporter is willing to be contacted again - Any other relevant information
Fees
No Fees
Intake Procedure
Call For Service
Languages
- English - Spanish speaking staff available Mon-Fri - 8:30am to 5:00pm
Service Area
Calhoun, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Calhoun County
- Clinton County
- Greene County
- Jersey County
- Macoupin County
- Madison County
- Monroe County
- Randolph County
- Saint Clair County
- Calhoun County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
Description
Provides a helpline linking older adults and their caregivers to local services, such as in-home, adult day care, emergency home response, home delivered meals, caregiver support, transportation services, Medicare counseling and advocacy.
Hours
Mon-Fri - 8:30am to 5:00pm
Required Documents
No Documentation Required
Eligibility
Age 60 years and older and their caregivers
Fees
No Fees
Intake Procedure
Call For Service
Languages
- English - Spanish speaking staff available
Service Area
Calhoun, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Randolph and St. Clair Counties in Illinois
Geography Served
- Illinois
- Calhoun County
- Clinton County
- Greene County
- Jersey County
- Macoupin County
- Madison County
- Monroe County
- Randolph County
- Saint Clair County
- Calhoun County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
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