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Disaster Resources

If there are currently any local or national disasters, 211 strives to provide current, verified information about resources, assistance, and donation & giving opportunities.


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The Coronavirus (AKA COVID-19 or novel coronavirus) is a virus that presents as an upper respiratory illness with symptoms similar to the common flu. The World Health Organization (WHO) has labeled COVID-19 as a pandemic.

Coronavirus Disease 2019 (COVID-19) Facts from the CDC, FEMA & White House

COVID-19 Vaccine Information
The State websites include information about registering for vaccine updates, vaccine safety, availability status, FAQs, vaccinator lists, and vaccine rollout plans. Fill out contact forms online to be contacted when vaccines become available for your phase/tier.

Federal Pharmacy Partners:

News & Updates

Informational Resources


Want to Help?
? Volunteer your time, find opportunities and sign up with agencies responding to COVID-19

SEMA Guide to Safely Volunteering
? Donate to the Kansas City Regional COVID-19 Response and Recovery Fund to support agencies responding to COVID-19

Information Lines & Hotlines
  • Missouri Department of Health & Senior Services 24 hour hotline for COVID-19 questions
    ☎ 877-435-8411
  • Kansas Department of Health & Environment COVID-19 phone bank, open M-F 8am-7pm, Sa 10am-2pm, Sun 1-5pm
    ☎ 866-534-3463 (866-KDHEINF)
    This email address is being protected from spambots. You need JavaScript enabled to view it..
  • CDC-INFO 24 hour question line
    ☎ 800-232-4636 (800-CDC-INFO)
  • Disaster Distress Helpline 24 hour crisis counseling and support for people experiencing emotional distress related to disasters
    ☎ 800-985-5990
    ❋ Text "TalkWithUs" to 66746

Public Services Response

Evergy is offering
➢ Extended payment options through customer service
➢ No late payment fees extended through June 1
➢ No disconnections for nonpayment
➢ Reduced payments for reconnecting service with no security deposit
☎ Call customer service 7am-7pm at 888-471-5275

Spire is offering:
➢ Suspended disconnection and late payment fees through May 1
☎ Call customer service for other questions or issues M-F 7am-7pm at 800-582-1234

BPU is offering:
➢ No disconnections due to nonpayment
➢ Recommending people who typically pay in person pay via an alternate method
☎ Call customer service with questions M-F 7am-6pm at 855-278-2455 (855-BPU-BILL)

Ameren is offering:
➢ Suspended disconnection for nonpayment
➢ Forgiveness of late payment fees
☎ Call customer care with questions M-F 7am-7pm at 800-552-7583

KC Water is offering:
➢ Temporary halt to water shut offs due to nonpayment
➢ The customer lobby at 4800 E. 63rd Street will remain open, however to protect employees and customers, anyone who is not feeling well should postpone their visit
☎ Call 816-513-1313, option 1 or visit to pay your bill, set up a payment arrangement and start or stop service

Comcast (en Español) is offering:
➢Xfinity WiFi free at hotspot locations
➢ Pausing data plan overages
➢ No disconnects or late fees
➢ Internet Essentials free for new customers for 60 days

AT&T offering:
➢No termination of any wireless, home phone or broadband residential or small business service because of inability to pay
➢ Waive any late payment fees for the same group
➢ Public wifi hotspots for all

T-Mobile offering for 60 days:
➢Data caps for all smartphone customers removed
➢ 5Gb of free data for Lifeline customers
➢ 20Gb of additional hotspot data
➢ Free calls to severely impacted countries

Charter/Spectrum is offering for 60 days:
➢Free Spectrum broadband and Wi-Fi access to households with K-12 and/or college students who do not already have a subscription
☎ Call 844-488-8395 to enroll


Recursos Sobre el Coronavirus en Español


COVID-19 Fact Sheets in Other Languages