Community Financial Services Association of America

Address

515 King St, Suite 300
Alexandria, VA 22314

(888) 572-9329

www.cfsaa.com

AKA:

CFSAA EPP pay day loan

Description:

The Community Financial Services Association of America (CFSA) is the national organization for companies providing small dollar, short-term lending or payday advances. CFSA provides best practices including information on the Extended Payment Plan and assistance with complaints.

Is Shelter?

No

Related Resource

Date of Official Change:

September 27, 2024

Geographies Served

  • Serves All Areas

Address Listings

Physical (Primary)

515 King St, Suite 300
Alexandria, VA 22314

Contacts

Main Email

Primary Contact

contact@cfsaa.com

Phone Numbers

Main Phone

(888) 572-9329

Legal Status:

Membership

Accessibility:

N/A

Description

Payday advance and small dollar loan customers that believe that a CFSA member company has engaged in an unlawful or unfair lending practice may submit a formal grievance to CFSA’s Ethics Committee. The Ethics Committee will review your case and determine if a violation of CFSA Best Practices has occurred. If so, the Committee will determine what action should be taken against the CFSA member.

Hours

M-F 9am-5pm EST

Required Documents

Information on loan company and details of complaint

Eligibility

Customer at a CFSA member company (will have the CFSA logo displayed at business location)

Fees

None

Intake Procedure

Fill out complaint form on website or email contact@cfsaa.com

Languages

NA

Service Area

United States

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Edit Service DetailsClick here to see this service (DD-1500) and related services within the Service Tree.

Description

Provides information on best practices for payday loan companies, including the Extended Payment Plan (EPP). The EPP is an option that allows a payday loan to be repaid over a period of additional weeks at no additional cost.

Hours

M-F 9am-5pm EST

Required Documents

Information on loan

Eligibility

Payday loan customer at a CFSA member company (will have the CFSA logo displayed at business location) For the Extended Payment Plan, must ask for the EPP by name at the office where the loan was originated before the close of business on the last business day before the loan due date.

Fees

None, unless the customer defaults on the loan or EPP payments

Intake Procedure

Visit office where loan was originated, or call for information

Languages

NA

Service Area

United States

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

    Serves all areas

Edit Service DetailsClick here to see this service (DD-2100.3300) and related services within the Service Tree.

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